Retail Store Supervisor at Ntel Nigeria

April 29, 2018 Michael Shabi No comments exist

Retail Store Supervisor at Ntel Nigeria

Image result for ntelNtel is Nigeria’s most revolutionary 4G/LTE-Advanced  network that delivers superfast call-connect times, crystal clear Voice-over-LTE and high-speed Internet access (up to 100Mbps). Our aim is to deliver value by providing the most advanced broadband-based solutions and supreme service.

Retail Store Supervisor

  • Job Type Full Time
  • Qualification BA/BSc/HND
  • Experience 5 – 7 years
  • Location Lagos
  • Job Field Sales / Marketing / Retail / Business Development

Job Description

  • To develop store strategies to increase customer acquisition, expand store traffic, meet sales & profitability goals and enhance customer satisfaction.
  • Responsible for the day-to-day supervision of our retail outlets, including sales, staff, stock and resources management.

Key Responsibilities

  • Develop business strategies to increase customer acquisition, expand store traffic and optimize profitability
  • Construct, forecast, and manage sales and service transactions at the retail points
  • Generate leads through networking and other upselling techniques.
  • Meet sales goals by training, motivating, mentoring and providing feedback to sales staff
  • Build, manage and lead a team of retail sales officers to generate revenue through the sales of ntel products
  • Report on weekly sales and service activities, make data driven decisions and coach the team based on results.
  • Ensure high levels of customers satisfaction through excellent service
  • Complete store administration and ensure compliance with policies and procedures
  • Maintain outstanding store condition and visual merchandising standards
  • Deal with all issues that arise from staff or customers (complaints, grievances etc)
  • Additional store manager duties as needed

Requirements 
Education:

  • Fluent in English
  • First degree or equivalent in Marketing or a related field

Experience:

  • Minimum 5 to 7 years experience including:
  • 2 to 3 years experience in supervisory role
  • 4 years of retail & direct sales or marketing experience.
  • Proficient in the use of relevant Microsoft office packages
  • Professional Certification:
  • Professional Certification in retail & direct sales or marketing is an added advantage

Knowledge:

  • Good knowledge of ntel’s products and services
  • Telecommunication business savvy

Skills / Physical Competencies:

  • Problem Solving skills
  • Attention to details
  • Networking skills
  • Interpersonal skills
  • Result oriented
  • Customer Service skills
  • Communication skills
  • Listening skills
  • Selling skills
  • Negotiating skills
  • Persuasive skills
  • Organisational skills
  • Analytical skills
  • Presentation skills

Behavioral Competencies:

  • Integrity
  • Professional
  • Customer orientation
  • Adaptable
  • Positive attitude

Quality / Technical Competencies:

  • Computer & Information Technology Appreciation

Method of Application

Applicants should send their CV’s to: careers@ntel.com.ng

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